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This article discusses an issue that occurs when you remove or update a provisioned Microsoft Store app by using the Microsoft Store and then running sysprep on the computer.
Original product version: Windows 10 - all editions
Original KB number: 2769827 Introduction
Sysprep is a tool for IT administrators who want to prepare an installation of Windows for duplication, auditing, and customer delivery. The guidance in this article is intended for use by support agents and IT professionals. If you are a home user who is encountering issues while using Microsoft Store apps, see Fix problems with apps from Microsoft Store in Windows 10.
Several Microsoft Store apps include built-in Windows 10 and Windows 8 images. These include the Mail, Maps, Messaging, Bing, Travel, and News apps, among others. These are known as provisioned apps. Provisioned apps are staged in the image and are scheduled to be installed for every user of the Windows image at first logon. In addition to the built-in apps, you can side-load your own line of business Microsoft Store apps into the Windows image without having to publish them to the Microsoft Store. You can side-load Appx packages by using online or offline servicing commands that are available in DISM.exe or through the DISM PowerShell module.
Symptoms
Consider the following scenarios:
Scenario 1
When you run sysprep operation in this scenario, the operation may fail with the following error:
System Preparation Tool 3.14
A fatal error occurred while trying to sysprep the machine Missing Apps Include Spotify Account
Scenario 2
When you run sysprep operation in this scenario, the operation may fail with the following error:
System Preparation Tool 3.14
A fatal error occurred while trying to sysprep the machine
Scenario 3
When you run sysprep operation in this scenario, the operation may fail with the following error:
Missing Apps Include Spotify App
System Preparation tool 3.14A fatal error occurred while trying to sysprep the machine
Additionally, in the SetupErr.log, you may notice the following error entries:
<Date> <Time>, Error SYSPRP Package <PackageFullName> was installed for a user, but not provisioned for all users. This package will not function properly in the sysprep image.
<Date> <Time>, Error SYSPRP Failed to remove apps for the current user: 0x80073cf2. <Date> <Time>, Error SYSPRP Exit code of RemoveAllApps thread was 0x3cf2. <Date> <Time>, Error [0x0f0082] SYSPRP ActionPlatform::LaunchModule: Failure occurred while executing 'SysprepGeneralize' from C:WindowsSystem32AppxSysprep.dll; dwRet = 0x3cf2 <Date> <Time>, Error SYSPRP ActionPlatform::ExecuteAction: Error in executing action; dwRet = 0x3cf2 <Date> <Time>, Error SYSPRP ActionPlatform::ExecuteActionList: Error in execute actions; dwRet = 0x3cf2 <Date> <Time>, Error SYSPRP SysprepSession::Execute: Error in executing actions from C:WindowsSystem32SysprepActionFilesGeneralize.xml; dwRet = 0x3cf2 <Date> <Time>, Error SYSPRP RunPlatformActions:Failed while executing SysprepSession actions; dwRet = 0x3cf2 <Date> <Time>, Error [0x0f0070] SYSPRP RunExternalDlls:An error occurred while running registry sysprep DLLs, halting sysprep execution. dwRet = 0x3cf2 <Date> <Time>, Error [0x0f00a8] SYSPRP WinMain:Hit failure while processing sysprep generalize internal providers; hr = 0x80073cf2 Cause
Sysprep has an additional provider that's added in Windows 10 to clean Appx packages and to generalize the image. The provider works only if the Appx package is a per-user package or an all-user provisioned package.
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If an all-user package that's provisioned into the image was manually deprovisioned from the image but not removed for a particular user, the provider will encounter an error while cleaning out this package during sysprep. The provider will also fail if an all-user package that's provisioned into the image was updated by one of the users on this reference computer.
Spotify App Download For PcResolution
To resolve this issue, remove the package for the user who's running sysprep, and also remove the provisioning. To do this, follow these steps.
Note
To prevent Microsoft Store from updating apps, unplug the Internet connection or disable Automatic Updates in Audit mode before you create the image.
If you try to recover from an update issue, you can reprovision the app after you follow these steps.
Note
The issue does not occur if you are servicing an offline image. In that scenario, the provisioning is automatically cleared for all users. This includes the user who runs the command.
More information
For more information about how to add and remove apps, see:
The Tavares brothers -- Arthur Tavares, Ralph Vierra Tavares, Perry Lee Tavares, Antone Tavares, and Feliciano Tavares nicknamed 'Pooch,' 'Tiny,' 'Chubby,' and 'Butch' -- started the group in 1964 as Chubby and the Turnpikes in New Bedford, MA. Their grandparents taught them traditional Cape Verde folk songs, while their older brother John schooled them on doo wop singing. In 1969, the group became Tavares. They began singing in New England clubs and were signed to Capitol Records in 1973. Their debut album, Check It Out , was issued in early 1974. The title track slow jam single went to number five R&B on Billboard's charts in summer 1973. The next single, the ballad 'That's the Sound That Lonely Makes,' hit number ten R&B in early 1974. Check It Out was followed by Hard Core Poetry in summer 1974, helmed by songwriting/production duo Dennis Lambert & Brian Potter (the Four Tops' 'Aint No Woman Like the One I Got'). It listed the soaring number ten hit 'Too Late,' the number one hit 'She's Gone,' and 'Remember What I Told You to Forget,' which hit number four in 1975. Lambert & Potter produced In the City (summer 1975), which yielded the driving number one hit 'It Only Takes a Minute,' 'Free Ride' (a 1973 pop smash for the Edgar Winter Group), and 'The Love I Never Had.' Take That's 1993 cover of 'It Only Takes a Minute' was a U.K. hit.
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